McNair, Carol Jean.

Benchmarking : a tool for continuous improvement / C.J. McNair and Kathleen H.J. Leibfried. - Essex Junction, VT : Omneo, c1992. - xx, 344 p. : ill. ; 25 cm. - The Coopers & Lybrand performance solutions series .

Includes bibliographical references :p. ([332]-337)and index.

9780939246533 0939246538 (pbk) 0471132063 (Wiley)


Management audit.
Organizational effectiveness.
Organizational change.
Total quality management.
Competition.

HD58.95 / .M36 1992

658.4013 / MCB