Benchmarking : a tool for continuous improvement /
C.J. McNair and Kathleen H.J. Leibfried.
- Essex Junction, VT : Omneo, c1992.
- xx, 344 p. : ill. ; 25 cm.
- The Coopers & Lybrand performance solutions series .
Includes bibliographical references :p. ([332]-337)and index.
9780939246533 0939246538 (pbk) 0471132063 (Wiley)
Management audit. Organizational effectiveness. Organizational change. Total quality management. Competition.