TY  - BOOK
AU  - Crosby,Philip B.
TI  - Completeness: quality for the 21st century 
SN  - 0452270243 :
AV  - HD62.15 .C76 1992b
U1  - 658.4013 23
PY  - 1992///,
CY  - .New York, N.Y., U.S.A
PB  - Plume
KW  - Total quality management
N1  - .Originally published: New York, N.Y., U.S.A. : Dutton, 1992
ER  -