Oakland, John S. Total quality management : the route to improving performance / John S. Oakland. - 2nd ed. - Oxford ; Boston : Butterworth-Heinemann, 1995. - x, 463 p. : ill. ; 24 cm. Includes bibliographical references :p. ([448]-456)and index. ISBN: 0750609931 LCCN: 92040747 Subjects--Topical Terms: Quality controlTotal quality management LC Class. No.: TS156 / .O24 1995 Dewey Class. No.: 658.4013 / OJT