TY  - BOOK
AU  - Oakland,John S.
TI  - Total quality management: the route to improving performance 
SN  - 0750609931
AV  - TS156 .O24 1995
U1  - 658.4013 23
PY  - 1995///
CY  - Oxford, Boston
PB  - Butterworth-Heinemann
KW  - Quality control
KW  - Total quality management
N1  - Includes bibliographical references :p. ([448]-456)and index
UR  - http://www.loc.gov/catdir/description/els032/92040747.html
UR  - http://www.loc.gov/catdir/toc/els032/92040747.html
ER  -