TY  - BOOK
AU  - Agnihotri,Raj S.
AU  - Rapp,Adam A.
TI  - Effective sales force automation and customer relationship management : : A focus on selection and implementation 
T2  - Selling and sales force management collection
SN  - 9781606491270
U1  - 658.575 23
PY  - 2010///
CY  - .New York, N.Y
PB  - Business Expert Press
KW  - Customer relations
KW  - Management
KW  - Relationship
KW  - Marketing
KW  - Sales Management
N1  - Includes bibliographical references (p. 105-110) and index
ER  -