TY - BOOK AU - Marshall,Jacquelyn TI - Medical assisting made incredibly easy: professionalism T2 - Incredibly easy SN - 9780781772105 U1 - 174.2 22 PY - 2009/// CY - Philadelphia, London PB - Wolters Kluwer Health/Lippincott Williams & Wilkins KW - Medical assistants KW - Professional ethics KW - Vocational guidance KW - Allied Health Personnel KW - Professional Practice KW - Professional-Patient Relations N1 - .Includes index; The road to professionalism -- Taking flight with communication skills -- Service with a smile -- Diverse universe: exploring cultural diversity and special needs -- Making the most of your externship experience -- Landing your medical .assisting job -- The journey continues: career success and advancement ER -