Reengineering the corporation : a manifesto for business revolution /
Michael Hammer & James Champy.
- 1st ed.
- New York, NY : HarperBusiness, c1993.
- vi, 223 p. ; 25 cm.
Includes index.
The crisis that will not go away -- Reengineering : the path to change -- Rethinking business processes -- The new world of work -- The enabling role of information technology -- Who will reengineer? -- The hunt for reengineering opportunities -- The experience of process redesign -- Embarking on reengineering -- One company's experience : Hallmark -- One company's experience : Taco Bell -- One company's experience : Capital Holding -- One company's experience : Bell Atlantic -- Succeeding at reengineering.