Stott, Trish. <br/><br/>
Highly recommended :  English for the hotel and catering industry  / 
 English for the hotel and catering industry 
Trish Stott & Rod Revell. 
 - New ed. 
 - Oxford :  Oxford University Press,  2004. 
 - v. :   color illustrations ;  28 cm. 
<br/><br/> Student's book includes parallel wordlist in English, French, German, Italian, <br/> .Spanish and Japanese  .Previous ed.: 1994  .Includes index 
<br/><br/>Taking phone calls -- Giving information -- Taking room reservations -- Taking restaurant bookings -- Giving polite explanations -- Receiving guests -- Serving in the bar -- Instructions -- Taking a food order -- Desserts and cheese -- Talking about wine -- Dealing with requests -- Describing dishes -- Dealing with complaints -- Jobs and workplaces -- Explaining and instructing -- Taking telephone requests -- Taking difficult phone calls -- Health and safety at work -- Giving directions indoors -- Giving directions outside -- Facilities for the business traveller -- Offering help and advice -- Dealing with problems -- <br/> .Paying bills -- Payment queries -- Applying for a job -- The interview 
<br/><br/><label>ISBN: </label>0194574636  $15.50 9780194574631 (Student's Book) 9780194574648 (Teacher's Book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>English language--Conversation and phrase books (for restaurant and hotel personnel)<br/>English language--Self-instruction.<br/>English language--Textbooks for foreign speakers.
<br/><br/><label>Dewey Class. No.: </label>808.042  / STH