TY  - BOOK
AU  - Stott,Trish
AU  - Revell,Rod
TI  - Highly recommended: English for the hotel and catering industry  
SN  - 0194574636
U1  - 808.042 23
PY  - 2004///
CY  - Oxford
PB  - Oxford University Press
KW  - English language
KW  - Conversation and phrase books (for restaurant and hotel personnel)
KW  - Self-instruction
KW  - Textbooks for foreign speakers
N1  - Student's book includes parallel wordlist in English, French, German, Italian, 
 .Spanish and Japanese; .Previous ed.: 1994; .Includes index; Taking phone calls -- Giving information -- Taking room reservations -- Taking restaurant bookings -- Giving polite explanations -- Receiving guests -- Serving in the bar -- Instructions -- Taking a food order -- Desserts and cheese -- Talking about wine -- Dealing with requests -- Describing dishes -- Dealing with complaints -- Jobs and workplaces -- Explaining and instructing -- Taking telephone requests -- Taking difficult phone calls -- Health and safety at work -- Giving directions indoors -- Giving directions outside -- Facilities for the business traveller -- Offering help and advice -- Dealing with problems -- 
 .Paying bills -- Payment queries -- Applying for a job -- The interview
ER  -