TY  - BOOK
AU  - Garside,Barbara
AU  - Garside,Tony
TI  - Essential telephoning in English
T2  - Cambridge professional English
SN  - 9780521783897
U1  - 428.24 22
PY  - 2002///
CY  - Cambridge
PB  - Cambridge University Press
KW  - English language
KW  - Textbooks for foreign speakers
KW  - Spoken English
KW  - Business English
KW  - Telephone calls
N1  - Essential Telephoning in English is a short course in telephoning skills for pre- 
 .intermediate to intermediate learners of Business English; Unit 1: Answering the phone; Unit 2: Beginning a call; Unit 3: Ending a call; Unit 4: Consolidation Plus; Unit 5: Connecting people; Unit 6: Message 1; Unit 7: Message 2; Unit 8: Consolidation Plus; Unit 9: Communication problems; Unit 10: Appointments and arrangements; Unit 11: Recorded information; Unit 12: Messages 3; Unit 13: Consolidation Plus; Unit 14: A telephone conference; Unit 
 .15: Review
ER  -