Bateson, John E. G.

Managing services marketing : text and readings / John E.G. Bateson. - 3rd ed. - Fort Worth : Dryden Press, c1995. - xvii, 680 p. : ill. ; 24 cm. - The Dryden Press series in marketing .

Includes bibliographical references and index.

9780030986666

94073629


Service industries--Marketing--Management.

HD9980.5 / .B38 1995

658.8 / BJM