TY  - BOOK
AU  - Schonberger,Richard
AU  - Knod,Edward M.
TI  - Operations management: customer-focused principles 
SN  - 0256194068
AV  - TS155 .K785 1997
U1  - 658.5 23
PY  - 1997///
CY  - Chicago : 
PB  - Irwin, 
KW  - Production management
N1  - .Includes bibliographical references :p. (697-703) and index
ER  -