Management : quality and competitiveness /
John M. Ivancevich, Peter Lorenzi, Steven J. Skinner with Philip B. Crosby.
- Burr Ridge, Ill. : Irwin, c1994.
- xxvii, 660 p. : ill., map ; 28 cm.
.Includes index
Includes bibliographical references (p. 629-646)
0256124531
93030802
Decision making. Management. Quality of products. Competition.