Advanced facilitation strategies : tools & techniques to master difficult situations /
Ingrid Bens.
- San Francisco : Jossey-Bass, 2005.
- xvii, 248 p. : ill. ; 28 cm.
Includes bibliographical references (p. 241-244)
Advanced strategies overview -- The complexities of decision-making -- Conflict management strategies -- Consulting strategies for facilitators -- Essential .processes for facilitators