TY - BOOK AU - Kaplan,Robert S. AU - Norton,David P. TI - The balanced scorecard: translating strategy into action SN - 0875846513 AV - HD56 .K35 1996 U1 - 658.515 23 PY - 1996/// CY - Boston, Mass. PB - Harvard Business School Press KW - Industrial productivity KW - Measurement KW - Strategic planning KW - Organizational effectiveness KW - Evaluation N1 - .Includes index UR - http://lcweb.loc.gov/catdir/toc/96010216.html ER -