TY - BOOK AU - Bendell,Tony AU - Kelly,John AU - Merry,Ted TI - Quality: Measuring and Monitoring: The Sunday Times Business Skills / T2 - Sunday Times business skills SN - 9780712655149 U1 - 658.4013 23 PY - 1993/// CY - LONDON PB - RANDOM HOUSE BUSINESS BOOKS KW - Quality control ER -