TY - BOOK AU - Mudie,Peter AU - Pirrie,Angela TI - Services marketing management SN - 9780750666749 U1 - 658.8 22 PY - 2016/// CY - Amsterdam ; , Oxford PB - Butterworth-Heinemann KW - Service industries KW - Management KW - Marketing N1 - .Previous ed.: published as The management and marketing of services. 1999; .Includes index; .Includes bibliographical references ER -