Day, Charles E.   1944- <br/><br/>
Call center operations :  profiting from teleservices / 
Charles E. Day. 
 - New York :  McGraw-Hill,  c2000. 
 - xxv, 486 p. :  ill. ;  24 cm. 
<br/><br/> .Includes index 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>0070164304 
<br/><br/><label>LCCN: </label>00036068  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers.<br/>Telecommunication.
<br/><br/><label>LC Class. No.: </label>HE8788  / .D39 2000 
<br/><br/><label>Dewey Class. No.: </label>658.84  / DCC