TY  - BOOK
AU  - Day,Charles E.
TI  - Call center operations: profiting from teleservices 
SN  - 0070164304
AV  - HE8788 .D39 2000
U1  - 658.84 21
PY  - 2000///
CY  - New York
PB  - McGraw-Hill
KW  - Call centers
KW  - Telecommunication
N1  - .Includes index; .Includes bibliographical references
ER  -