TY  - BOOK
AU  - Albrecht,Karl
TI  - The Northbound train: finding the purpose, setting the direction, shaping the destiny of your organization 
SN  - 081440233X :
AV  - HD58.9 .A447 1994
U1  - 658.4012 23
PY  - 1994///
CY  - New York
PB  - AMACOM
KW  - Organizational effectiveness
KW  - Strategic planning
KW  - Customer services
N1  - .Includes index; .Includes bibliographical references
ER  -