Fitzsimmons, James A.

Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. - 8th ed., International Student ed. - New York : McGraw-Hill, 2014. - xviii, 524 p. : ill. ; 28 cm. - The McGraw-Hill/Irwin series operations and decision sciences .

Includes bibliographical references and index.

9780078024078 (alk. paper) 0078024072 9781259010651

2012036157


Service industries--Management.

HD9980.5 / .F549 2014

658 / FJS