Richard, Darlene D. <br/><br/>
The customer response management handbook / 
Darlene D. Richard. 
 - McGRaw-Hill Offices:  New Delhi,  2002. 
 - 546p.:  ill. ;  24cm. 
<br/><br/><label>ISBN: </label>9780070582590 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers  --Management-- Australia.<br/>Customer services  --Australia.<br/>Office management  --Australia.
<br/><br/><label>Dewey Class. No.: </label>658.575  / RDC