TY  - BOOK
AU  - Richard,Darlene D.
TI  - The customer response management handbook
SN  - 9780070582590
U1  - 658.575 23
PY  - 2002///
CY  - McGRaw-Hill Offices
PB  - New Delhi
KW  - Call centers
KW  - Management
KW  -  Australia
KW  - Customer services
KW  - Australia
KW  - Office management
ER  -