Brosnan, Michael. <br/><br/>
Telecommunications expense management :  how to audit your bills, reduce expenses and negotiate favorable rates / 
by Michael Brosnan, John Messina & Ellen Block. 
 - New York :  CMP Books,  c1999. 
 - iv, 293 p. :  ill. ;  23 cm. 
<br/><br/>Machine generated contents note: Understanding Your Local Telephone Bill -- The Customer Service Record (CSR)- -- Switched and Dedicated Services -- Carrier Access Billing System "CABS" -- How to Identify Billing Errors and Obtain Refunds -- Optimizing Your Network -- Long Distance Bill Auditing -- Secrets of Contract Negotiation -- Utilizing the Power of the Internet to Audit Your Bills -- Processing and Validating -- Technology Invoices -- Call Accounting, Phone System Security, -- Toll Fraud and Toll Abuse -- Appendix A - USOC List -- Appendix B - List of IXC PIC Codes -- Appendix C - 10 Steps that Vendors can take to -- Improve Customer Service and Billing Accuracy. 
<br/><br/><label>ISBN: </label>1578200326 9781578200320 
<br/><br/><label>LCCN: </label>2002510381 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Invoices.<br/>Telecommunication--Cost effectiveness.<br/>Telecommunication--Management.
<br/><br/><label>LC Class. No.: </label>HF5681.I7  / B76 1999 
<br/><br/><label>Dewey Class. No.: </label>364.168   / BMT