TY  - BOOK
AU  - Brosnan,Michael
AU  - Messina,John
AU  - Block,Ellen
TI  - Telecommunications expense management: how to audit your bills, reduce expenses and negotiate favorable rates 
SN  - 1578200326
AV  - HF5681.I7 B76 1999
U1  - 364.168  23
PY  - 1999///
CY  - New York
PB  - CMP Books
KW  - Invoices
KW  - Telecommunication
KW  - Cost effectiveness
KW  - Management
N1  - Machine generated contents note: Understanding Your Local Telephone Bill -- The Customer Service Record (CSR)- -- Switched and Dedicated Services -- Carrier Access Billing System "CABS" -- How to Identify Billing Errors and Obtain Refunds -- Optimizing Your Network -- Long Distance Bill Auditing -- Secrets of Contract Negotiation -- Utilizing the Power of the Internet to Audit Your Bills -- Processing and Validating -- Technology Invoices -- Call Accounting, Phone System Security, -- Toll Fraud and Toll Abuse -- Appendix A - USOC List -- Appendix B - List of IXC PIC Codes -- Appendix C - 10 Steps that Vendors can take to -- Improve Customer Service and Billing Accuracy
UR  - http://www.loc.gov/catdir/toc/fy032/2002510381.html
UR  - http://www.loc.gov/catdir/enhancements/fy0703/2002510381-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy1211/2002510381-b.html
ER  -