Kaplan, Robert S. <br/><br/>
Strategy maps :  converting intangible assets into tangible outcomes / 
Robert S. Kaplan, David P. Norton. 
 - Boston :  Harvard Business School Press,  c2004. 
 - xviii, 454 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations. 
<br/><br/><label>ISBN: </label>1591391342 (alk. paper) 
<br/><br/><label>LCCN: </label>2003024059 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Strategic planning.<br/>Intangible property--Management.<br/>Human capital.<br/>Management.
<br/><br/><label>LC Class. No.: </label>HD30.28  / .K35443 2004 
<br/><br/><label>Dewey Class. No.: </label>658.4012  / KRS