The reengineering handbook : a step-by-step guide to business transformation /
Raymond L. Manganelli, Mark M. Klein.
- 1st AMACOM paperback ed.
- New York : AMACOM, 1996, c1994.
- xvi, 318 : ill. ; 23 cm.
The business process reengineering framework -- The five stages of rapid reengineering -- Stage 1: preparation -- Stage 2: identification -- Stage 3: vision -- Stage 4A: solution: technical design -- Stage 4B: solution: social design -- Stage 5: transformation -- Selecting reengineering tools -- Hints.