TY  - BOOK
AU  - Vinyard,John
AU  - Latham,John
AU  - Timmerman,John
AU  - Alexander,Joe
AU  - Heer,John
ED  - Montfort Institute.
TI  - Organization diagnosis, design, and transformation: Baldrige Users Guide (BUG) 
T2  - Baldridge user's guide
SN  - 9780470898413
AV  - HD62.15 .V56 2008
U1  - 658.4013 23
PY  - 2008///
CY  - Hoboken, NJ
PB  - Wiley, 
KW  - Total quality management
KW  - United States
KW  - Handbooks, manuals, etc
KW  - Malcolm Baldrige National Quality Award
N1  - Includes bibliographical references and index
ER  -