Service management for dummies / 
by Judith Hurwitz ... [et al.] 
 - Hoboken, NJ :  Wiley,  c2009. 
 - xviii, 314 p. :  ill. ;  24 cm 
 - For dummies .
 - For dummies .
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780470440582 (pbk.) 0470440589 (pbk.) 
<br/><br/><label>LCCN: </label>2009927340 
<br/><br/><label>Nat. Bib. No.: </label>GBA922653  bnb 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Management.<br/>Business enterprises--Computer networks.
<br/><br/><label>LC Class. No.: </label>QA76.9.A73  / H879 2009 
<br/><br/><label>Dewey Class. No.: </label>658.4038011  / SEM