TY  - BOOK
AU  - Hurwitz,Judith
TI  - Service management for dummies
T2  - --For dummies
SN  - 9780470440582 (pbk.)
AV  - QA76.9.A73 H879 2009
U1  - 658.4038011 22
PY  - 2009///
CY  - Hoboken, NJ
PB  - Wiley
KW  - Information technology
KW  - Management
KW  - Business enterprises
KW  - Computer networks
N1  - Includes index
ER  -