Quality management : tools and methods for improvement /
Howard Gitlow, Alan Oppenheim, Rosa Oppenheim.
- 2nd ed.
- Burr Ridge, Ill. : Irwin, c1995.
- xix, 508 p. : ill. ; 25 cm.
- Irwin series in statistics .
Rev. ed. of: Tools and methods for the improvement of quality / Howard Gitlow ... [et al.]. 1989.
Includes bibliographical references :p. (501-503)and index.