Whiteley, Richard C. <br/><br/>
The customer-driven company :  moving from talk to action / 
Richard C. Whiteley. 
 - Reading, Mass. :  Addison-Wesley,  c1991. 
 - 308 p. :  ill. ;  24 cm. 
<br/><br/> .Fourth priniting February 1994 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0201570904 :  $21.95 ($24.95 Can.) 9780201608137 0201608138 
<br/><br/><label>LCCN: </label>90023765  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.525  / .Z551991               
<br/><br/><label>Dewey Class. No.: </label>658.812  / WRC