TY  - BOOK
AU  - Whiteley,Richard C.
TI  - The customer-driven company: moving from talk to action 
SN  - 0201570904 :
AV  - HF5415.525 .Z551991              
U1  - 658.812 23
PY  - 1991///
CY  - Reading, Mass.
PB  - Addison-Wesley
KW  - Customer relations
KW  - Customer services
N1  - .Fourth priniting February 1994; Includes bibliographical references and index
ER  -