Managing business processes :  BPR and beyond / 
[edited by] Colin Armistead and Philip Rowland. 
 - Chichester [England] ;  New York :  Wiley,  c1996. 
 - xiv, 362 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references :p. ([345]-355) and index. 
<br/><br/><label>ISBN: </label>047195490X (cloth : alk. paper) 
<br/><br/><label>LCCN: </label>96014573  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (Management)
<br/><br/><label>LC Class. No.: </label>HD58.87  / .M365 1996 
<br/><br/><label>Dewey Class. No.: </label>658.4  / ACM