TY - BOOK AU - Hutchins,Greg TI - Taking care of business: how to become more efficient and effective using IS0 9000 SN - 0939246589 : AV - HD62.15 .H885 1994 U1 - 658.562 20 PY - 1994/// CY - Essex Junction, VT PB - OMNEO KW - Total quality management KW - ISO 9000 Series Standards N1 - Includes bibliographical references :p. (205-213) and index ER -