000			02016cam a2200373Ia 4500
003			BUC
005			20220423032412.0
008			200202s2004 enka g 001 0 eng d
020			_a0194574636 _c$15.50
020			_a9780194574631 (Student's Book)
020			_a9780194574648 (Teacher's Book)
040			_aBADR UNIVERSITY IN CAIRO _beng _cBADR UNIVERSITY IN CAIRO _erda
041			_aeng
082	0	4	_223 _a808.042 _bSTH
100	1		_aStott, Trish.
245	1	0	_aHighly recommended : _bEnglish for the hotel and catering industry / _cTrish Stott & Rod Revell.
246	3	0	_aEnglish for the hotel and catering industry
250			_aNew ed.
260			_aOxford : _bOxford University Press, _c2004.
300			_av. : _bcolor illustrations ; _c28 cm.
336			_a36
500			_aStudent's book includes parallel wordlist in English, French, German, Italian, .Spanish and Japanese
500			_a.Previous ed.: 1994
500			_a.Includes index
505			_aTaking phone calls -- Giving information -- Taking room reservations -- Taking restaurant bookings -- Giving polite explanations -- Receiving guests -- Serving in the bar -- Instructions -- Taking a food order -- Desserts and cheese -- Talking about wine -- Dealing with requests -- Describing dishes -- Dealing with complaints -- Jobs and workplaces -- Explaining and instructing -- Taking telephone requests -- Taking difficult phone calls -- Health and safety at work -- Giving directions indoors -- Giving directions outside -- Facilities for the business traveller -- Offering help and advice -- Dealing with problems -- .Paying bills -- Payment queries -- Applying for a job -- The interview
650		0	_aEnglish language _vConversation and phrase books (for restaurant and hotel personnel)
650		0	_aEnglish language _vSelf-instruction.
650		0	_aEnglish language _vTextbooks for foreign speakers.
700	1		_aRevell, Rod.
902			_aO.Reda
942			_2ddc _cBK
999			_c2632 _d2632
999			_b02451875