| 000 | 00830cam a22002774a 4500 | ||
|---|---|---|---|
| 003 | BUC | ||
| 005 | 20220621034814.0 | ||
| 008 | 200219s2000 nyua g b 001 0 eng d | ||
| 010 | _a00036068 | ||
| 020 | _a0070164304 | ||
| 040 |
_aBADR UNIVERSITY IN CAIRO _cBADR UNIVERSITY IN CAIRO _beng _erda |
||
| 041 | _aeng | ||
| 050 | 0 | 0 |
_aHE8788 _b.D39 2000 |
| 082 | 0 | 4 |
_a658.84 _221 _bDCC |
| 100 | 1 |
_aDay, Charles E. _q(Charles Elliott), _d1944- |
|
| 245 | 1 | 0 |
_aCall center operations : _bprofiting from teleservices / _cCharles E. Day. |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2000. |
||
| 300 |
_axxv, 486 p. : _bill. ; _c24 cm. |
||
| 500 | _a.Includes index | ||
| 504 | _a.Includes bibliographical references | ||
| 650 | 0 | _aCall centers. | |
| 650 | 0 | _aTelecommunication. | |
| 902 | _aN.Tolba | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c3588 _d3588 |
||