000			02866cam a2200421Ia 4500
003			BUC
005			20220312063312.0
008			091207s2001 enka gob 001 0 eng d
020			_a9780750652711
020			_a0750652713
020			_a9780080519333 (electronic bk.)
020			_a0080519334 (electronic bk.)
040			_aBADR UNIVERSITY IN CAIRO _beng _cBADR UNIVERSITY IN CAIRO _erda
050		4	_aHD62.15 _b.O172 2001
082	0	4	_a658.4013 _223 _bOJT
100	1		_aOakland, John S.
245	1	0	_aTotal organizational excellence _bachieving world-class performance / _cJohn S. Oakland.
250			_aRev. ed.
260			_aOxford : _bButterworth-Heinemann, _c2001.
300			_a1 online resource (271 p.) : _bill. _c24 cm.
500			_a.Previous ed.: 1999
504			_aIncludes bibliographical references and index.
505			_aA Framework for total organizational excellence; Leadership, commitment and culture; Strategic planning; Quality and processes; Process analysis; Process documentation and systems; Self-assessment: gap analysis; Benchmarking; Defining improvement opportunities and prioritising; People: their development and teamwork; People: communications and training; Re-visioning and process re-design; Continuous improvement; Performance measurement and feedback; Index.
520			_aTotal Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management. Tested amongst practitioners at a series of conferences Written by John Oakland, the best-selling author of 'Total Quality Management', in his usual down-to-earth .practical style Suitable for MBA students as well as practising managers
588			_a.Description based on print version record
650		0	_aTotal quality management.
650		0	_aIndustrial management.
650		0	_aOrganizational effectiveness.
650		7	_aBUSINESS & ECONOMICS _xQuality Control. _2bisacsh.
650		7	_aBUSINESS & ECONOMICS _xTotal Quality Management. _2bisacsh.
655		4	_aElectronic books.
776	0	8	_iPrint version: _aOakland, John S. _tTotal organizational excellence. _bRev. ed. _dOxford : Butterworth-Heinemann, 2001 _z0750652713 _z9780750652711 _w(OCoLC)47062683.
856	4	0	_uhttp://www.sciencedirect.com/science/book/9780750652711
902			_aM.Said
942			_2ddc _cBK
999			_c706 _d706