000			02223cam a22003134a 4500
999			_c7871 _d7871
003			BUC
005			20201201102413.0
008			201201s2007 ua a g b 001 0 eng d
020			_a9789036525527
040			_aDLC _cDLC _beng _erda
041	0		_aeng
050	0	0	_aTX911.5 _bD57 2007.
082	0	0	_a647.9401 _222 _bTYE
100	1		_aAl Tayeb, Yasser Ahmed.
245	1	4	_aThe effects of national culture on service quality : _cYasser Ahmed Al Tayeb. _btowards a new model in the hotel sector /
260			_aAl Sharkia, Egypt : _bThe author, _cc2007.
300			_a272 p. : _bill. ; _c23 cm.
336			_a36
500			_athe origin Doctoral Dissertation.
500			_aProefschrift Universiteit Twente, Enschede.
500			_aالغلاف الخارجي (رسالة دكتوراة في إدارة الأعمال)
504			_aIncludes bibliographical references and index.
520			_aThe effects of national culture on service quality towards a new model in the hotel sector Global tourism has experienced remarkable international growth over the last half century. Recently, in 2003, worldwide tourist journeys reached 714.6 million with an annual growth rate of 4.3%19. This growth is reflected in an increase in international hotel guest numbers, hotel occupancy rates and expectations of high service quality. However, the growth differs from country to another; the hotel sectors in developed as well as developing countries have opened their doors to international guests with their demands and requirements. In this respect, hotel service quality has become an international delivery feature –the delivery of hotel services to heterogeneous hotel guests coming from dissimilar countries and different national cultures. This variability has increased the difficulty and complexity of delivering good service quality also due to the influence of national culture on service quality. The lack of theoretical and empirical understanding as to how national culture elements affect service quality often adds to this emerging challenge in the hotel sector.
650		0	_aHotel _xmanagemen.
650		0	_aTourism _x Social aspects.
902			_ahagag
942			_2ddc _cBK