Total quality management : the route to improving performance /
Oakland, John S.
Total quality management : the route to improving performance / John S. Oakland. - 2nd ed. - Oxford ; Boston : Butterworth-Heinemann, 1995. - x, 463 p. : ill. ; 24 cm.
Includes bibliographical references :p. ([448]-456)and index.
0750609931
92040747
Quality control
Total quality management
TS156 / .O24 1995
658.4013 / OJT
Total quality management : the route to improving performance / John S. Oakland. - 2nd ed. - Oxford ; Boston : Butterworth-Heinemann, 1995. - x, 463 p. : ill. ; 24 cm.
Includes bibliographical references :p. ([448]-456)and index.
0750609931
92040747
Quality control
Total quality management
TS156 / .O24 1995
658.4013 / OJT