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Call center operations : profiting from teleservices /

Day, Charles E. 1944-

Call center operations : profiting from teleservices / Charles E. Day. - New York : McGraw-Hill, c2000. - xxv, 486 p. : ill. ; 24 cm.

.Includes index

Includes bibliographical references

ISBN: 0070164304

LCCN: 00036068

Subjects--Topical Terms:
Call centers.
Telecommunication.

LC Class. No.: HE8788 / .D39 2000

Dewey Class. No.: 658.84 / DCC

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