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The customer response management handbook /

Richard, Darlene D.

The customer response management handbook / Darlene D. Richard. - McGRaw-Hill Offices: New Delhi, 2002. - 546p.: ill. ; 24cm.

ISBN: 9780070582590

Subjects--Topical Terms:
Call centers --Management-- Australia.
Customer services --Australia.
Office management --Australia.

Dewey Class. No.: 658.575 / RDC

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