Process innovation : reengineering work through information technology / Thomas H. Davenport.
Material type: TextLanguage: English Publication details: Boston, Mass : Harvard Business School Press, c1993Description: x, 337 p. : ill. ; 24 cmISBN: 9780875843667Subject(s): Information technology | Technological innovations | Organizational change | Production engineering | Reengineering (Management)DDC classification: 362.1068 LOC classification: HC79.I55 | D37 1993Item type | Current library | Home library | Call number | Status | Notes | Date due | Barcode | Item holds |
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Books | BUC | BUC | 362.1068 DTP (Browse shelf (Opens below)) | Available | E - 54 | 16133 |
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Includes bibliographical references and index.
The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation.
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