Includes bibliographical references and index.

Part I. Why Study Management in Pharmacy School: The "management" in medication therapy management -- Management functions -- Creating and managing value -- Part II. Managing Operations: Strategic planning in pharmacy operations -- Business planning for pharmacy programs -- Operations management -- Managing medication use process supporting technologies and automation -- Ensuring quality in pharmacy operations -- Outcomes evaluation of pharmacy operations -- Part III. Managing People: TIme management / organizational skills -- Organizational structure and behavior -- Human resources managment functions -- Customer service -- Managing the workplace to protect the organization and improve employee quality of worklife -- Performance appraisal systems -- Leadership theory and application -- Part IV. Managing Money: Financial reports -- Budgeting -- Third-party payer considerations -- Impact of health policy on health care delivery -- Part V. Managing Traditional Goods and Services: Marketing theory -- Marketing applications -- Purchasing and inventory management -- Merchandising -- Part VI. Managing Value-Added Services: Value-added services as a component of enhancing pharmacists' roles in public health -- Implementing value-added pharmacy services -- Part VII. Managing Risks in Pharmacy Practice: Risk management in contemporary pharmacy practice -- Compliance with regulations and regulatory bodies -- Preventing and managing medication errors: the pharmacist's role -- Part VIII. Management Applications in Specific Pharmacy Practice Settings: Entrepreneurship and innovation -- Applications in independent community pharmacy -- Applications in chain community pharmacy -- Applications in hospital pharmacy practice -- Applications in managed and specialty environments -- Applications in safety
.net clinics -- Applications in varied health care systems