Total organizational excellence achieving world-class performance / John S. Oakland.
Material type: TextPublication details: Oxford : Butterworth-Heinemann, 2001Edition: Rev. edDescription: 1 online resource (271 p.) : ill. 24 cmISBN: 9780750652711; 0750652713; 9780080519333 (electronic bk.); 0080519334 (electronic bk.)Subject(s): Total quality management | Industrial management | Organizational effectiveness | BUSINESS & ECONOMICS -- Quality Control | BUSINESS & ECONOMICS -- Total Quality ManagementGenre/Form: Electronic books.Additional physical formats: Print version:: Total organizational excellence.DDC classification: 658.4013 LOC classification: HD62.15 | .O172 2001Online resources: Click here to access onlineItem type | Current library | Home library | Call number | Status | Notes | Date due | Barcode | Item holds |
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Books | BUC | BUC | 658.4013 OJT (Browse shelf (Opens below)) | Available | D - 37 | 15052 |
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.Previous ed.: 1999
Includes bibliographical references and index.
A Framework for total organizational excellence; Leadership, commitment and culture; Strategic planning; Quality and processes; Process analysis; Process documentation and systems; Self-assessment: gap analysis; Benchmarking; Defining improvement opportunities and prioritising; People: their development and teamwork; People: communications and training; Re-visioning and process re-design; Continuous improvement; Performance measurement and feedback; Index.
Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management. Tested amongst practitioners at a series of conferences Written by John Oakland, the best-selling author of 'Total Quality Management', in his usual down-to-earth .practical style Suitable for MBA students as well as practising managers
.Description based on print version record
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