Telecommunications expense management : how to audit your bills, reduce expenses and negotiate favorable rates / by Michael Brosnan, John Messina & Ellen Block.

By: Brosnan, MichaelContributor(s): Messina, John | Block, EllenMaterial type: TextTextLanguage: English Publication details: New York : CMP Books, c1999Description: iv, 293 p. : ill. ; 23 cmISBN: 1578200326; 9781578200320Subject(s): Invoices | Telecommunication -- Cost effectiveness | Telecommunication -- ManagementDDC classification: 364.168 LOC classification: HF5681.I7 | B76 1999Online resources: Click here to access online | Click here to access online | Click here to access online
Contents:
Machine generated contents note: Understanding Your Local Telephone Bill -- The Customer Service Record (CSR)- -- Switched and Dedicated Services -- Carrier Access Billing System "CABS" -- How to Identify Billing Errors and Obtain Refunds -- Optimizing Your Network -- Long Distance Bill Auditing -- Secrets of Contract Negotiation -- Utilizing the Power of the Internet to Audit Your Bills -- Processing and Validating -- Technology Invoices -- Call Accounting, Phone System Security, -- Toll Fraud and Toll Abuse -- Appendix A - USOC List -- Appendix B - List of IXC PIC Codes -- Appendix C - 10 Steps that Vendors can take to -- Improve Customer Service and Billing Accuracy.
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Holdings
Item type Current library Home library Call number Status Date due Barcode Item holds
Books Books School of Engineering and Technology
School of Engineering and Technology
384.0681 BMT (Browse shelf (Opens below)) Available 2853
Books Books School of Engineering and Technology
School of Engineering and Technology
384.0681 BMT (Browse shelf (Opens below)) Available 2571
Total holds: 0

Machine generated contents note: Understanding Your Local Telephone Bill -- The Customer Service Record (CSR)- -- Switched and Dedicated Services -- Carrier Access Billing System "CABS" -- How to Identify Billing Errors and Obtain Refunds -- Optimizing Your Network -- Long Distance Bill Auditing -- Secrets of Contract Negotiation -- Utilizing the Power of the Internet to Audit Your Bills -- Processing and Validating -- Technology Invoices -- Call Accounting, Phone System Security, -- Toll Fraud and Toll Abuse -- Appendix A - USOC List -- Appendix B - List of IXC PIC Codes -- Appendix C - 10 Steps that Vendors can take to -- Improve Customer Service and Billing Accuracy.

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