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Customer service : skills for success / Robert W. Lucas, Principal, Robert W. Lucas Enterprises

by Lucas, Robert W.

Edition: 6th ed.Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : McGraw-Hill Education, 2015Availability: Items available for loan: BUC (1) Call number: 658.812 LRC.

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Customer service : skills for success / Robert W. Lucas.

by Lucas, Robert W.

Edition: 4th ed.Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: Boston : McGraw-Hill, c2009Availability: Items available for loan: BUC (1) Call number: 658.812 LRC.

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