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Total organizational excellence achieving world-class performance / John S. Oakland.

by Oakland, John S.

Edition: Rev. ed.Material type: Text Text; Literary form: Not fiction ; Audience: General; Publication details: Oxford : Butterworth-Heinemann, 2001Online access: Click here to access online Availability: Items available for loan: BUC (1) Call number: 658.4013 OJT.

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Total quality management : the route to improving performance / John S. Oakland.

by Oakland, John S.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: Oxford ; Boston : Butterworth-Heinemann, 1995Online access: Click here to access online | Click here to access online Availability: Items available for loan: BUC (1) Call number: 658.4013 OJT.

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