Highly recommended : English for the hotel and catering industry /
Stott, Trish.
Highly recommended : English for the hotel and catering industry / English for the hotel and catering industry Trish Stott & Rod Revell. - New ed. - Oxford : Oxford University Press, 2004. - v. : color illustrations ; 28 cm.
Student's book includes parallel wordlist in English, French, German, Italian,
.Spanish and Japanese .Previous ed.: 1994 .Includes index
Taking phone calls -- Giving information -- Taking room reservations -- Taking restaurant bookings -- Giving polite explanations -- Receiving guests -- Serving in the bar -- Instructions -- Taking a food order -- Desserts and cheese -- Talking about wine -- Dealing with requests -- Describing dishes -- Dealing with complaints -- Jobs and workplaces -- Explaining and instructing -- Taking telephone requests -- Taking difficult phone calls -- Health and safety at work -- Giving directions indoors -- Giving directions outside -- Facilities for the business traveller -- Offering help and advice -- Dealing with problems --
.Paying bills -- Payment queries -- Applying for a job -- The interview
0194574636 $15.50 9780194574631 (Student's Book) 9780194574648 (Teacher's Book)
English language--Conversation and phrase books (for restaurant and hotel personnel)
English language--Self-instruction.
English language--Textbooks for foreign speakers.
808.042 / STH
Highly recommended : English for the hotel and catering industry / English for the hotel and catering industry Trish Stott & Rod Revell. - New ed. - Oxford : Oxford University Press, 2004. - v. : color illustrations ; 28 cm.
Student's book includes parallel wordlist in English, French, German, Italian,
.Spanish and Japanese .Previous ed.: 1994 .Includes index
Taking phone calls -- Giving information -- Taking room reservations -- Taking restaurant bookings -- Giving polite explanations -- Receiving guests -- Serving in the bar -- Instructions -- Taking a food order -- Desserts and cheese -- Talking about wine -- Dealing with requests -- Describing dishes -- Dealing with complaints -- Jobs and workplaces -- Explaining and instructing -- Taking telephone requests -- Taking difficult phone calls -- Health and safety at work -- Giving directions indoors -- Giving directions outside -- Facilities for the business traveller -- Offering help and advice -- Dealing with problems --
.Paying bills -- Payment queries -- Applying for a job -- The interview
0194574636 $15.50 9780194574631 (Student's Book) 9780194574648 (Teacher's Book)
English language--Conversation and phrase books (for restaurant and hotel personnel)
English language--Self-instruction.
English language--Textbooks for foreign speakers.
808.042 / STH