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Call center operations : profiting from teleservices / Charles E. Day.

By: Day, Charles E. (Charles Elliott), 1944-Material type: Text

TextLanguage: English Publication details: New York : McGraw-Hill, c2000Description: xxv, 486 p. : ill. ; 24 cmISBN: 0070164304Subject(s): Call centers | TelecommunicationDDC classification: 658.84 LOC classification: HE8788 | .D39 2000

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Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
Books	School of Engineering and Technology	School of Engineering and Technology	658.84 DCC (Browse shelf (Opens below))	Available		2348

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.Includes index

.Includes bibliographical references

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